Contact Us

Please Note: Our office and warehouse will be closed from Noon Friday 22nd December 2023 and will reopen on January 10th 2024. Any orders placed after Wednesday 20th December will be dispatched after Monday January 15th 2024. Any enquiries made after Friday 22nd December will be responded to when we reopen in January. Australia Post advises that Christmas Order cuts offs are from Midnight December 18th 2023 - (Australia only, Excluding WA & NT)

Important Frequently Asked Questions:

  1. We are currently shipping orders out twice per week in the lead up to Christmas. Once your order has been shipped you will receive a tracking number via email from us. If it has been longer than 2 weeks since you placed  your order, and you are yet to receive your tracking number, please contact us via the form below. If it has not yet been 2 weeks since your order was placed, please allow additional time before contacting us. Australia Post is experiencing postal delays common to the Pre-Christmas Period.
  2. If you have placed a Subscription Order, any Bonus/ Premium items will be shipped within 2 weeks of your order date. Our magazines operate on bi-monhtly, quarterly or bi-annual schedules, depending on when your order is placed, you could be mid- cycle. Please allow 8-12 weeks from when your order is placed to receive the first issue of your subscriptions. All Subscriptions Orders begin with the next available issue for dispatch.
We wish you a very Merry Christmas and a Safe and Happy New Year!
Thank you for shopping with us!

Kindly,
The Universal Shop Team